We are sorry that you have to return or exchange the product.
First of all, contact us via email pedidos@thevillaconcept.com. Once the return request has been approved, you will have to download and fill out the return/exchange request form that you can download from the website or at this link .
You must print the form, mark the reason for the return/exchange and the information requested in it, put it in the same package as the item and send it to the address that is described in it.
It is very important that you do not send us any item back without notifying us by email. These returns will not be honored.
Keep in mind that this type of request will not be accepted after 14 calendar days from the order date.