Don't worry, your account is safe. When trying to log in to the web, click on "Recover password". You will be asked to enter the email with which you registered and, after clicking "Continue", you will receive your new password in that email.
Yes, when you go to make the purchase you will find the possibility to enter your account or continue as a guest, although you will have to provide your email.
The process is simple. You have to search for the product you want on the web. Next, fill in all the product characteristics (sizes, color, model, etc.) in the drop-downs and add it to your cart.
When you have added all the products you want to buy, proceed to the checkout from the cart tab. From here you will have to fill in the shipping information and payment method as they are required.
Your data is completely private and we will only use it for your benefit, sending you news if you have accepted it. You can unsubscribe from this service at any time. You have more information in our privacy and data processing policy.
Some of them yes and others will be exclusive collections. To stay informed of all launches and orders back in stock, subscribe to our newsletter and stay tuned to our social networks.
After placing the order you will receive an email with the order confirmation. In addition, from your account on the page you can see the status of your shipments and the tracking number of the same.
You can contact us through our contact page! We will be happy to assist you.
Orders are processed every business day at 1:00 p.m. Therefore, orders placed before that time or the previous afternoon may be canceled by sending an email to email@example.com. We will send you a confirmation by email with the result of your request.
Orders are processed every business day at 1:00 p.m. Therefore, orders placed before that time or the previous afternoon may be modified by sending an email to firstname.lastname@example.org. We will send you a confirmation by email with the result of your request.
Orders are processed every business day at 1:00 p.m. Therefore, orders placed before that time or the previous afternoon may be modified. Before this time you can place all the orders you want, they will be sent together to the same delivery address and we will unify the shipping costs.
You just have to send us the order numbers by email to email@example.com and we will refund the corresponding shipping costs.
Find the product you want on the web and select all the required details in terms of model, color and sizes. If it is available, it will let you add it to the cart and, if there is no stock, it will appear as "out of stock", thus preventing you from adding it.
Don't worry, soon we will enable an option for you to let us know that you want it by clicking on “I want it. Let me know when you're here." Although this does not imply a reservation, we will notify you as soon as we have stock again.
Yeah. Send us an email with your billing information to firstname.lastname@example.org and we will send it to you by email.
Sorry, it is not very normal for this to happen, but it can happen. The cart does not imply a reservation and it is possible that another customer has gone ahead, leaving that product out of stock.
You must remove it from the cart to be able to finalize the order of the rest of the items. Soon we will enable an option of “I want it. Let me know when it's available” to let us know you want it and we'll let you know when it's back in stock.
SHIPMENTS AND DELIVERIES
Orders are processed every business day at 1:00 p.m. From that moment, your order will be prepared and shipped.
If you have completed your order before that time, we will ship it that same day. If not, it will be shipped the next day. Remember that you can request any type of change on your order before it is processed at that moment.
In addition, from the web account you can check the status of your order and the tracking number.
This time will depend on the shipping method selected. The following options will be available.
Peninsular shipments, Portugal, the Canary Islands and the Balearic Islands: you can choose between two modalities 24 or 48/72 hours
International shipments: postal shipping takes an average of 4-7 working days in Europe and 7-15 working days in the rest of the world.
When your order is shipped, you will receive an email at the address associated with your account confirming shipment. From your web account you can check the status of your order and the tracking number.
Yes, we can deliver Villa Concept to the place where you are. The only thing you have to keep in mind is that import and customs costs will be borne by you in this case.
When you are finalizing the purchase, we will give you the choice of the urgency with which you want to receive your order and the cost associated with each option depending on the area in which you are.
PAYMENTS AND PROMOTIONS
We accept payments via credit card, registered PayPal account, Shopify Pay, Google Pay and Apple Pay.
You can even request financing for some items with the Aplázame platform, dividing your payments into several months.
We have an SSL security certificate on our website and we work with the best payment gateways.
Your data is completely private and we will only use it for your benefit, sending you news if you have accepted it.
We always sell in euros. In case of paying with an account in a different currency, you will have to check with your bank or PayPal which is the conversion to apply at the time of purchase
Yeah. Thanks to the Aplazame platform, integrated into our website, you can request the postponement of your purchases.
You can find more information about how it works here.
RETURNS & EXCHANGES
We are sorry that you have to return or exchange the product.
First of all, contact us via email email@example.com. Once the return request has been approved, you will have to download and fill out the return/exchange request form that you can download from the website or at this link .
You must print the form, mark the reason for the return/exchange and the information requested in it, put it in the same package as the item and send it to the address that is described in it.
It is very important that you do not send us any item back without notifying us by email. These returns will not be honored.
Keep in mind that this type of request will not be accepted after 14 calendar days from the order date.
After receiving the product and verifying that it meets the criteria set out in our return policy , we will proceed to order the refund of your order and we will send you an email informing you of the result of the return process. Only the price of the items will be refunded, but not the shipping costs or customs procedures.
Once the refund is approved and you are informed by email that it will be made, it may take up to 10 business days until you receive the payment.
The deadline to request a return is 14 days from the date of placing the order.